This Payment & Refund Policy governs payment processing, billing terms, and refund conditions for all services provided through Samantechnosys Pvt. Ltd..

Accepted Payment Methods

We accept the following secure payment methods:

  • Credit & Debit Cards (Visa, MasterCard, Rupay, etc.)
  • UPI (India)
  • Net Banking (India)
  • Razorpay, Stripe, or PayPal (for international payments)

You authorise us to store and charge your selected payment method for subscription renewals and any authorised charges.

Payment Terms

  • Payments are due in advance at the beginning of each billing cycle.
  • If payment fails (due to expired card, insufficient funds, etc.), you will receive a 3-day grace period. After this, services may be suspended or downgraded.
  • All prices are listed in INR (₹)

Invoices & Receipts

  • A detailed tax invoice (with GST, if applicable) is sent to your registered email after each successful transaction.
  • All previous invoices are also accessible from your account dashboard.

Refund Policy

At Samantechnosys Pvt Ltd, we strive to ensure our customers are satisfied with the services we provide. However, due to the nature of digital software and subscription-based services, we follow a limited refund policy.

a) General Policy

  • No refunds are issued for:

    • Partial use of services
    • Mid-cycle cancellations
    • Unused services after the subscription term begins
  • All purchases are considered final unless the conditions for an eligible refund (outlined below) are met.

b) Eligible Refunds

We may issue a full or partial refund under the following circumstances:

  • A technical issue or service outage caused by our systems persists for more than 7 consecutive days and remains unresolved despite written notice from the customer.
  • You were mistakenly charged due to a billing or system error on our part.

Note: All refund claims are subject to internal verification and are granted at the sole discretion of Samantechnosys Pvt Ltd.

c) Trial-Related Refunds

If you are charged at the end of a free trial and:

  • Contact us within 48 hours of the charge, and
  • Have not used any paid features during the trial period,

We may issue a one-time refund.

Refunds Timeline

To ensure transparency, we have outlined the refund processing timeline:

1. Conditions to Qualify for a Refund

  • The customer must raise a refund request by emailing accounts@samantechnosys.com, stating the reason for the request and any relevant documentation.
  • The request must meet the eligibility criteria stated above (technical issue or billing error, etc.).
  • Refund requests must be submitted within 7 days of the charge or the incident occurring.

2. Refund Processing Time

  • Once a valid refund request is received, we will verify and respond within 3–5 business days.
  • If approved, the refund will be processed within 5 business days of confirmation.

3. Time to Receive Funds

  • After we initiate a refund, the time taken for funds to return to your original payment method depends on your payment provider:

    • Stripe: 5–10 business days
    • UPI / Net Banking / Credit & Debit Cards (via Razorpay or similar): 5–7 business days (subject to your bank or provider’s policies)

Disputed Charges

If you believe there is an error in billing:

We will review and respond to disputes within 3–5 business days.

No Chargebacks

You agree not to initiate chargebacks without first contacting us for resolution. Unauthorised chargebacks may result in account termination.

Changes to Policy

We may update these policies from time to time. Continued use of our services after changes constitutes acceptance of the revised terms.

Contact Us

Email: accounts@samantechnosys.com